LIVE RECEPTIONIST

FREQUENTLY ASKED QUESTIONS

What is the purpose of a receptionist? 

  • A front desk receptionist is the first impression of your business. Our job is to greet your customers whether they are expected to visit you during the day or even stopping by unannounced. We answer the phone for your company, sort and file mail and packages, set appointments, and conduct a variety of other duties like emailing and faxing documents.

  • A secretary often gives the first impression of a company so it is necessary to have a professional person with a positive attitude fill this role.

 

Do you need a receptionist? 

  • Indeed. A business without a receptionist does not project a strong impression when your client comes to visit you. Hiring a full-time receptionist or a secretary can be cost-heavy in the business overhead, yet you need someone to do the mundane tasks and a person sitting in your office front so when your customers visit, they see you as a strongly founded corporation. 

  • Subsequently, the benefit of having a virtual office live receptionist is that you do not need to have your own physical place to have all of these receptionist services. Whether you are using our office space and would like to have a front desk receptionist greet your clients as they come in to see you, or just simply want a professional phone presence to greet and handle your customers' needs, Office In America Co. has been doing both services since 2014. 

What is a virtual receptionist service?

  • ​By using a virtual receptionist, you can have someone answer and take care of your calls 100% of the time. This ensures that you never miss a call, and your customers always receive exceptional service. Plus, at a fraction of the cost of hiring a traditional receptionist, virtual receptionists are an affordable way to improve your customer service.

  • Virtual receptionists are based remotely, often at a virtual office company. They allow callers to talk to a genuine, live person instead of an automated system. Virtual receptionists deliver exceptional client experiences by executing responsibilities that in-house staff would perform, such as​​​

    • Answering and transferring calls

    • Taking messages

    • Screening calls

    • Providing assistance for customers

    • Relaying and collecting info on your behalf

How much does a virtual receptionist cost? 

  • Although the service term is commonly known as "virtual receptionist", here at Office In America Co., it is an actual live and on-site receptionist. How much does it cost? If you hire a secretary, it can range from $15-$25 hours or $31,200-$52,000 per year depending on education and experience.

  • With us, you only pay less than 6% of that overhead cost. All our service packages already include receptionist services for you. There is no extra cost. See the unbelievably affordable prices that we offer. 

What are receptionist services?

  • Our on-site secretary is here to serve your business fully. We are not overseas. We are in a physical location where you come to use our meeting rooms, private offices and pick up your mail.

  • Our services include anything you can think of as someone who is directly working for you: greet your guests, answer your calls, sort your mail, scan your mail, shred your mail, manage your packages, manage your schedules, and tend to your offices. 

What are the benefits of having a receptionist?

  • Using a front desk receptionist can actually reduce your business costs and make you money. Having a person designated to organize your clients' calls allows you to have a worry-free communication system. You will not have to worry about spam calls taking up your time allowing you to work more efficiently and you will not have to spend time on things like mail handling. 

  • A virtual receptionist comes with most of the same features as a physical receptionist but at a fraction of the cost!

  • Here at Office In America Co., our receptionists are trained to handle your calls in a positive and professional manner, giving your business a great impression to your clients. 

Do you have too much on your plate to attend the phone?

  • ​Not only can we answer, forward and screen incoming calls, we can also take messages at your discretion if you simply do not want to be bothered at any time. We know that your time is valuable. One thing that sets us apart from other virtual offices is that we attach all voicemail messages to an email and send them directly to you with the recipient’s info, as well as the date and time.

To get a live receptionist who handles your mail, greets your customers and answers your calls, choose our Classic Package for $83.33/month

What is the job of a receptionist?

  • Receptionists are the first point of contact for many businesses and organizations. They play a vital role in ensuring visitors and callers receive a positive impression of the company. In addition to greeting visitors, receptionists often provide information about the company, answer questions, and direct calls.

  • A receptionist's duties can vary based on what type of company they work for, but they are primarily responsible for the front desk communications of a company. This entails greeting customers and visitors when they walk in or call in, and providing them necessary assistance. They are also responsible for screening spam calls, forwarding calls and taking messages. Some receptionists also handle administrative tasks, such as booking appointments and organizing meetings.